FAQs

About Products

Q1. Are there size options available for the products?

Products without special size markings are all one-size-fits-all. The socks of our brand have excellent stretchability, providing a comfortable wearing experience.

Q2. What is the approximate frequency of new product launches?

Products of our brand closely follow the fashion trends. New items are launched every month, providing customers with a wider range of choices for their outfits.

Q3. Can the color of the gift be specified for Special Offer products?

For products in the Special Offer category, the promotion is that when you buy any 2 items of the same style, we will automatically and randomly give away one item of the same style at the backend. The color of the free item is random, and it will be dispatched together with the order.

About Shipping

Q1. How is the shipping fee of the product calculated?

Free shipping is available for all products when the total purchase amount reaches $25. If the total is less than $25, an additional shipping fee of $10 is required.

Q2. How long will it generally take for the ordered products to be delivered?

Normally, the products can be delivered to customers within 10 to 15 days after they place an order.

Q3. How is the shipping fee calculated for returns? Who will bear it?

Except for quality-related issues, no-reason return and refund are not supported for all products in the store. In case of returns due to product quality problems, customers are not required to pay the return shipping fees.

Q4. How is the shipping fee calculated for international orders?

For now, we only operate in the US market. However, we plan to expand our market reach in the future. Stay tuned!